![]() ![]() it works! And, perhaps, people at the top occasionally need to hear directly how badly their company is letting down customers. It's also part of the tragedy of the commons - if everyone does this, the usefulness decreases.īut. It may damage your reputation as an AGILE PERFORMANCE EXECUTIVE if your network of talented individuals see you complaining. It's annoying to the recipients and will almost certainly piss off someone. It is your responsibility to have a professional yet informal chat and put a smile on a customers face whether that is via the phone, chat or email. To be clear - this is kinda a shitty thing to do. No amount of speaking to regular customer services had helped to resolve the problems. ![]() Within a moment, I had a response.Īnd, eventually, they fixed my issues. ![]() So I left comments on their post asking if my poor experience with their company was typical of their service. In this case, an executive had posted several times about their "award winning" team. Similarly, when an employer's payroll company started messing me around, I went straight to the top. I send a connection request to the CEO, or head of customer service, or anyone senior who looks like they might actually hold some sway.Īfter a month of my energy company sending me incorrect bills, and several hours on hold, I cracked and connected to someone senior there. When I have a complaint about a company, and regular customer services just can't fix it, I cheat. It's too full of THOUGHT LEADERS and CHANGE AGENTS who absolutely believe their own hype. Please DM us your customer number, surname, mother's maiden name, and blood type and we'll get right on to ignoring you." Sadly, Twitter corporate accounts now all follow the same script "Gosh! That doesn't sound good! Let us put this right. You could be sure that the Twitter account was run by someone who got social and, more often than not, would show tweets to the CEO. As a Customer Support Agent you will answer telephone calls for online shoppers You will work to help answer questions and resolve issues such as assisting in processing refunds, online orders. If for any reason, you are not able to register your enquiry/ feedback. Back when social networks were new, Twitter was a great place to raise a complaint with a company. ![]()
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